Shipping
Fast shipping
Standard shipping typically takes 4-9 business days, depending on your location. We aim to process orders within 2-5 business days. Read our full shipping policy here.
Order tracking
Once your order ships, you'll receive an email with a tracking link. You can track your package's progress in real-time from dispatch to delivery.
Free Shipping
We offer free shipping on orders over $100 within the US. For other orders, costs are calculated at checkout based on your location.
FAQ
How do I know which size to choose?
We provide detailed size guides on each product page to help you find the best fit. As some items may follow Asian sizing, they can run a bit smaller, so sizing up is often a good idea. If you’re in between sizes or need advice, feel free to reach out to us for personalized support!
Can I return my items?
You have 14 days to request a refund for any unused items. Please note that a 30% restocking fee will apply, and the return shipping costs are the customer’s responsibility. For international customers, return shipping can be costly, so we recommend double-checking measurements before purchasing to minimize returns. Read our full return policy here.
Can I modify or cancel my order after placing it?
If you need to make changes to your order, contact us as soon as possible. We’ll do our best to accommodate, but please note that once an order is processed, we may not be able to modify or cancel it. Quick communication is key!
Are your pieces authentic?
Absolutely! We work directly with the original designers behind each piece to curate a collection of high-quality pieces. Unfortunately, other sites may sell imitations using images from these original designers. By purchasing from Altaspires, you’re supporting the creators behind each item and guaranteeing that you receive authentic, high-quality pieces.